Acceptance of Terms
By accessing and using the Frosty-loop website and services, you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.
These terms constitute a legally binding agreement between you and Frosty-loop. We reserve the right to modify these terms at any time, and your continued use of the website following any changes constitutes acceptance of those changes.
Description of Services
Frosty-loop provides safety monitoring and emergency response services for seniors, including but not limited to personal emergency response systems, fall detection, GPS tracking, and related safety solutions.
The information on this website is for general informational purposes. Specific service details, features, and pricing may vary and are subject to the terms of individual service agreements.
Use of Website
You may use this website only for lawful purposes and in accordance with these Terms of Use. You agree not to:
- Use the website in any way that violates applicable laws or regulations
- Attempt to gain unauthorized access to any portion of the website or related systems
- Engage in any activity that interferes with or disrupts the website
- Use automated systems or software to extract data from the website without our permission
- Impersonate any person or entity or misrepresent your affiliation with any person or entity
- Transmit any viruses, malware, or other malicious code
Service Agreements
Use of our monitoring and emergency response services is governed by separate service agreements entered into at the time of enrollment. Those agreements contain specific terms regarding service provision, fees, cancellation, and other important matters.
These Terms of Use apply to website usage and general interaction with Frosty-loop. They do not replace or modify the terms of individual service agreements.
Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Frosty-loop or its content suppliers and is protected by Australian and international copyright laws.
You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from this website without our express written permission.
Disclaimer of Warranties
This website and its content are provided on an "as is" and "as available" basis. Frosty-loop makes no warranties, expressed or implied, regarding the website's operation, the information, content, or materials included on this website.
While we strive for accuracy, we do not warrant that the website will be error-free, uninterrupted, or free from viruses or other harmful components. We do not guarantee the accuracy, completeness, or usefulness of any information on the website.
Important Service Limitations
Our emergency response services are designed to provide assistance in urgent situations, but they are not a substitute for professional medical care or emergency services. Limitations include:
- Service depends on functioning telecommunications networks and electrical power
- GPS tracking accuracy may vary based on location and environmental conditions
- Fall detection systems may not detect all falls and may occasionally produce false alerts
- Response times depend on various factors including location and emergency service availability
Users should maintain other safety measures and not rely exclusively on our services for their wellbeing.
Limitation of Liability
To the fullest extent permitted by law, Frosty-loop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the website or services.
Our total liability for any claims arising from these terms or your use of the website shall not exceed the amount you paid to Frosty-loop in the twelve months preceding the claim.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.
Indemnification
You agree to indemnify and hold harmless Frosty-loop, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of the website or services, your violation of these Terms of Use, or your violation of any rights of another party.
Medical Disclaimer
The information provided on this website is not intended as medical advice and should not be used as a substitute for professional medical consultation, diagnosis, or treatment. Always seek the advice of qualified healthcare providers with any questions regarding medical conditions.
Our services are designed to complement, not replace, professional healthcare and family support systems. Results and experiences may vary based on individual circumstances.
Third-Party Links
This website may contain links to third-party websites or services that are not owned or controlled by Frosty-loop. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
You acknowledge and agree that Frosty-loop shall not be responsible for any damage or loss caused by your use of any third-party websites or services.
Privacy
Your use of the website is also governed by our Privacy Policy. Please review our Privacy Policy to understand our practices regarding the collection and use of your personal information.
Geographic Limitations
Frosty-loop operates primarily in Australia. Our services are designed for use within Australia, and we make no representation that materials on this website are appropriate or available for use outside Australia.
Termination
We reserve the right to terminate or suspend your access to the website at any time, without notice, for conduct that we believe violates these Terms of Use or is harmful to other users, us, or third parties, or for any other reason in our sole discretion.
Governing Law
These Terms of Use are governed by and construed in accordance with the laws of the State of Victoria, Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Victoria.
Severability
If any provision of these Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these terms shall otherwise remain in full force and effect.
Entire Agreement
These Terms of Use, together with our Privacy Policy and any service agreements you enter into with us, constitute the entire agreement between you and Frosty-loop regarding the use of our website and services.
Contact Information
If you have questions about these Terms of Use, please contact us:
Email: [email protected]
Address: Level 12, 367 Collins Street, Melbourne VIC 3000, Australia
Last updated: September 2026