We're here to answer your questions and help you find the right safety solution
Level 12, 367 Collins Street
Melbourne VIC 3000
Australia
Monday to Friday: 8:00 AM - 6:00 PM AEST
Saturday: 9:00 AM - 3:00 PM AEST
Sunday: Closed
Note: Our emergency monitoring center operates 24/7 for existing clients.
Frosty-loop provides safety services throughout Australia, with dedicated support teams in all major metropolitan areas including Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra. We also serve regional and rural communities across the country.
Our monitoring center operates from Melbourne with backup facilities in Sydney, ensuring uninterrupted service regardless of local conditions or events.
For general inquiries, service questions, or to schedule a consultation, please email us at the address provided above. We respond to all inquiries within one business day.
If you're an existing client experiencing a technical issue with your equipment, please refer to the support contact information provided in your welcome packet for priority assistance.
For emergency assistance with active monitoring services, use your emergency response device to connect directly with our 24/7 monitoring center.