General Data Protection Regulation
While Frosty-loop operates primarily in Australia, we recognize the importance of data protection for all individuals, including those in the European Union. This page outlines how we align with GDPR principles for visitors and users from the EU.
Data Controller
Frosty-loop acts as the data controller for personal information collected through our website and services. We are responsible for ensuring your personal data is processed lawfully, fairly, and transparently.
Legal Basis for Processing
We process personal data based on one or more of the following legal grounds:
- Consent: You have given clear consent for us to process your personal data for specific purposes
- Contract: Processing is necessary for a contract we have with you or to take steps at your request before entering into a contract
- Legal obligation: Processing is necessary to comply with the law
- Vital interests: Processing is necessary to protect someone's life (particularly relevant for our emergency services)
- Legitimate interests: Processing is necessary for our legitimate interests or those of a third party, provided your interests and rights do not override those interests
Your Rights Under GDPR
If you are located in the European Union, you have the following rights regarding your personal data:
Right to Access
You have the right to request copies of your personal data. We may charge a reasonable fee for additional copies beyond the first request.
Right to Rectification
You have the right to request correction of any information you believe is inaccurate or incomplete.
Right to Erasure
You have the right to request deletion of your personal data under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected.
Right to Restrict Processing
You have the right to request restriction of processing your personal data under certain conditions, such as when you contest the accuracy of the data.
Right to Object
You have the right to object to our processing of your personal data under certain conditions, particularly for processing based on legitimate interests.
Right to Data Portability
You have the right to request transfer of your data to another organization or directly to you, in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent
Where we rely on consent as the legal basis for processing, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing based on consent before its withdrawal.
Data Protection Officer
For questions about how we handle your personal data or to exercise your GDPR rights, please contact our data protection representative:
Email: [email protected]
Address: Level 12, 367 Collins Street, Melbourne VIC 3000, Australia
International Data Transfers
As we operate primarily in Australia, your personal data may be transferred to and processed in Australia. We ensure appropriate safeguards are in place for such transfers and that your data receives adequate protection.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Specific retention periods vary depending on the type of data and the purpose of processing.
Automated Decision-Making
Our services may use automated systems for fall detection and emergency alerts. However, significant decisions affecting you are not made solely based on automated processing without human intervention.
Right to Lodge a Complaint
If you are located in the EU and believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with your local supervisory authority.
Updates to This Statement
We may update this GDPR statement periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website.
Contact Information
To exercise any of your rights or if you have questions about our GDPR compliance, please contact us at [email protected]. We will respond to your request within one month, though this period may be extended for complex requests.