Introduction
Frosty-loop is committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We operate in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and are committed to protecting the privacy of the personal information we collect.
Information We Collect
We may collect and process the following types of information:
Personal Information
- Name, address, email address, and other contact details
- Date of birth and age-related information
- Medical information relevant to emergency response services
- Emergency contact details
- Location data when using GPS-enabled services
- Service usage information and emergency event records
Technical Information
- Device information and equipment status data
- Website usage data including IP addresses, browser type, and pages visited
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our safety monitoring services
- To respond to emergencies and coordinate appropriate assistance
- To communicate with you about your services, account, and support requests
- To improve our services and develop new features
- To comply with legal obligations and protect our legal rights
- To send you service-related notices and updates
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With emergency services when responding to alerts or incidents
- With your designated emergency contacts as specified in your service agreement
- With healthcare providers when necessary for your care and safety
- With service providers who assist us in operating our services, subject to confidentiality obligations
- When required by law or to protect rights, property, or safety
- With your explicit consent
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transmission and storage
- Regular security assessments and updates
- Restricted access to personal information on a need-to-know basis
- Staff training on data protection and privacy obligations
- Secure backup systems and disaster recovery procedures
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Medical and emergency event records may be retained for longer periods as required by law or for legitimate business purposes.
When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.
Your Rights
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information, subject to legal and contractual obligations
- Withdraw consent for certain uses of your information
- Lodge a complaint with the Office of the Australian Information Commissioner
To exercise these rights or if you have questions about your personal information, please contact us using the details provided below.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. You can control cookie settings through your browser preferences. Please refer to our Cookies Policy for detailed information.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are designed for adults and seniors. We do not knowingly collect personal information from individuals under 18 years of age without parental consent.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Address: Level 12, 367 Collins Street, Melbourne VIC 3000, Australia
Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.